Terms & conditions
The website www.clouds9000.com is property of Studio Memphis bvba.
Studio Memphis bvba
9000 Gent - Belgium
VAT: BE(0)807 328 624
By using this website and/or placing an order you agree with the terms and conditions as described below. Among Studio Memphis bvba are the café Clouds in my Coffee, the bed & breakfast and the store and webshop I/OBJECT; from now on these are referred to collectively as ‘Clouds9000’.
All services on www.clouds9000.com are intended for users worldwide, unless differently stated or mentioned otherwise.
When placing an order, the user declares that he/she is over the age of eighteen.
If you have any questions or comments about Clouds9000, your order, or the products and services we provide, please call us on +32 (0) 488 91 98 17 (from 9 a.m. - 5 p.m. local time) or send an email to email@example.com . If you have any questions concerning our café, please call us on +32 (0) 933 684 34 (during opening hours - local time).
Among ‘content’ we mean all products, text, images, descriptions, data, and other material provided on this website, as well as the selection, assembly and arrangement thereof. We can’t garantee the content doesn’t contain errors, omissions, or typographical errors or is out of date. Clouds9000 may update, change, or delete any content at any time and without prior notice. When a substantial modification is brought to a product during the ordering process, the purchaser will directly be informed. The content is not binding and is provided for informational purposes only. Unless otherwise noted, the content of this website including brands, images, logos, drawings, data, product- and company names, text, etc. is protected by worldwide copyright and other proprietary laws and treaty provisions.
All prices of the products and services offered are indicated in euros, include VAT (21%) and exclude transportation expenses, taxes or other levies, unless differently stated or explicitly agreed upon in writing. Shipping costs are added after placing your order and payment can be made by one of the methods as indicated during the ordering process. For goods that require specialised transportation (or courier service) and have to be shipped outside Europe, the buyer has to demand a shipping calculation by email before purchasing.
The date Clouds9000’ bank account is credited will be considered the date of payment.
All Clouds9000 offers are free of obligations. Clouds9000 can modify prices at any moment without prior notice. The billing is done according to the price on the order confirmation. If the prices of the products and services offered should increase between the ordering date and the execution of the order, the Buyer has the right to cancel the order or agreement within 7 days after the day Clouds9000 announced the price increase.
ACCEPTANCE OF THE ORDER
Clouds9000 is only bound to execute an order once it has confirmed the order by e-mail or after the processing of the order has been started. If a product is sold accidently when out of stock, the Buyer will immediately get a notification. Orders are only effectively paid from the moment the payment has been received by Clouds9000. Clouds9000 has the right to attach conditions to orders or to refuse them, unless agreed otherwise. All product information, prices and order information are subject to change or correction at any time.
The delivery times given by Clouds9000 are indicative. If the estimated delivery time is exceeded, the Buyer is not entitled to compensation. The Buyer does not have the right to cancel the order or annul the agreement, unless the excess in delivery time is such that he can reasonably be expected not to maintain the agreement. In that case he is entitled to cancel the order or annul the agreement as far as it is necessary.
Only the Buyer will be liable for incorrect delivery addresses. When supplying a wrong delivery address the costs for a second delivery will be at the expense of the Buyer.
DUTIES AND TAXES
The Buyer is responsable for any additional taxes and duties. Clouds9000 is not responsable for any fees charged by third parties.
Clouds9000 cannot be held liable for possible delays in the execution or the non-execution of an order as a result of circumstances beyond the control of Clouds9000. In the event of problems caused by supply or shortage of raw materials, interruption or permanent shutdown of production, strikes, lock-outs, any other forms of work interruption or collective labour disputes, energy shortages, delays in transport and any other forms of work interruption that affect Clouds9000 and/or its suppliers, Clouds9000 has the right to assert force majeure.
That fact that Clouds9000 does not immediately respond to a Buyer’s shortcomings must not be considered evidence that Clouds9000 renounces its right to take action against the Buyer.
The guarantee of Clouds9000 is restricted to the warranty for hidden defects and the consumer guarantees act, both listed in the Belgian civil code (Burgerlijk Wetboek).
To be admissible, complaints need to be adressed to Clouds9000 (Dendermondsesteenweg 104, 9000 Gent, Belgium) or by e-mail: firstname.lastname@example.org
- within 14 days after placing the order, in case of a non-matching delivery
- within 14 days after discovering the damage, in case of the delivery of a product with hidden faults. In the written communication the damage has to be described and photos illustrating the damage must be added.
Clouds9000 is only liable for damage caused deliberately or by gross neglect. Clouds9000 cannot be held liable for general or more specific indirect damage, whatever its nature, suffered by the Buyer. We do not guarantee fabrics against fading, color fastness or any damage caused by cleaning processes. Where the conditions and scope of this guarantee so permit, Clouds9000 will in any case restrict its involvement by replacing defective products or reimbursing the purchase price. The Buyer may not claim additional compensation.
Guarantees do not cover the replacement of consumables (batteries, bulbs, etc.), abnormal or inappropriate use of products, defects and their consequences associated with the use of the product other than for its intended purpose, or defects and their consequences associated with any external cause.
RIGHT TO RENOUNCE
Within the framework of distance sales to consumers that fall within the scope of the law of 14 July 1991, each consumer has the right to notify the seller that they wish to cancel their purchase, without penalty or justification, within 14 working days after delivery.
If a Buyer uses his right to renounce, he is required to return the product at his own risk and expense, in the original state and packaging, to Clouds9000, Dendermondsesteenweg 104, 9000 Gent, Belgium.
Products may only be returned with prior authorisation from Clouds9000. After Clouds9000 has given its written approval, the product will be replaced or refunded, depending of the availability of similar products and the customer’s wishes. Products under guarantee will only be taken back if accompanied by an invoice.
By ordering goods or services from the internet site of Clouds9000 the Buyer explicitly allows his personal data to be processed for administrative purposes such as managing a customer database, recording orders, deliveries and invoices and checking solvency. Personal data will only be processed for promotional purposes, personalized advertising and/or other (re)marketingrelated purposes.
Clouds9000 will never disclose or pass on personal data to third parties, unless explicitly requested to do so by the judicial authorities or when it is legally required to do so. Clouds9000 will always notify the Buyer and explicitly ask for his consent before supplying his personal information to a third party. At all times the Buyer has the right to view and correct his personal information. The Buyer also has the right to reject the processing of his personal information for direct-marketing purposes without personal expense. For more information the Buyer can contact the Privacy Protection Commission in Brussels.
Within the framework of their relationship all parties concerned accept the validity of electronic evidence.
If an article in these general terms and conditions is declared invalid, this invalidity will not affect the validity of the other articles. The general terms and conditions may be subject to revision. All changes will be announced on Clouds9000’ website.
All agreements made with Clouds9000 are subject to the Belgian law. Disputes concerning the conclusion, validity, interpretation or implementation of the sales contract or of the current general terms and conditions will be settled by a Belgian court.